Terms & Conditions

Payment Policy

A deposit of first nights (two nights in peak season) tariff per unit/site booked is required to confirm all reservations. The balance of accounts are payable on arrival. Payment must be made for the full time booked. No reductions/refunds for early departures or late arrivals. Peak rates, minimum site fees and minimum stays apply for the Christmas/New Year holiday periods and weekends. A deposit of two nights tariff is required during peak season.

Cancellation Policy

Bookings that are required to be cancelled will typically have the value of the cancelled booking held in credit provided sufficient notice is given, 2 weeks for low and shoulder season bookings and 6 weeks for peak season bookings. An administration fee of $25.00 per site (powered or non powered) or $50 per unit (self contained and cabins) will be applied to any cancelled booking. Deposits for bookings cancelled within the minimum notice period prior to arrival will not be refunded. Refunds may be considered in special circumstances when no alternate booking can be arranged.

Bookings for guests directly affected by Covid-19 lockdowns and travel restrictions will have the full balance held in credit for a future booking. Our regular cancellation policy will apply for guests residing outside of Covid-19 level restriction areas. Refunds will be available in some situations, such as organised events not being able to proceed due to level and travel restrictions, refunds will be processed on the first day of the original booking. Refunds may incur an administration fee depending on the situation.

Additional Information:
- Check in time is after 1:00pm for camp sites and 2:00pm for Accommodation, check out time is 10:00am.
- Please note: Infants 0-12mths and Children 1-14yrs.

Child Policy

Infants 0-12mths and Children 1-14yrs.


Dogs - We offer limited dog friendly campsites by arrangement excluding peak season, school holidays and long weekends. Please advise at time of booking if you have a dog. We do have a dog policy that must be read by the dogs owner at the time of check in.


Trailer and Boat parking available.

The web version of policies supercedes all printed versions.


We continue to keep the safety and wellbeing of our customers and team members at the forefront of our thinking. We want to let you know more about what our park is doing in response to COVID-19.

Our Commitment

Rest assured, we are committed to the safety of all our guests, staff and visitors. We are committed to working with you to make any adjustments to your reservations, inline with the required NZ Government Covid-19 restrictions. If you cannot find the information you are looking for below, please email us for assistance at hotsprings@xtra.co.nz

Our standard terms and conditions apply and the following changes have been implemented.

COVID-19 Cancellation Policy due to travel restrictions

For existing Peak Season and Non-Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions or Covid-19 isolation requirements, we will be happy to credit the full amount to your account (alternatively we may provide a full refund if the circumstances are deemed to warrant this). We kindly ask that you give us as much notice as possible of any cancellations.

1.     This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.

2.     This policy only comes into force when the NZ Government notifies of a travel restrictions that affect your travel dates or if you need to isolate due to being a household contact or having Covid-19.

3.     If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.

4.     Any credit is valid for 12 months from the date of issue and subject to availability.

5.     This does not cover an event cancellation or an unfavourable weather forecast!


Safety Measures

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available to purchase at reception.

CONTACTLESS CHECK-IN & CHECK-OUT | Contactless check-in and out can be requested so please advise us in advance.

CONTACTLESS PAYMENT | PayWave is available in our reception and shop.

MASK ETIQUETTE | Please comply with signage indicating mask usage. Mask usage is mandatory in the shop reception space, adults please make the purchasing decisions for your children and encourage children to wait outside the shop.

SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay. Always be respectful of others around.

HAND HYGENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.

GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.

SHARED SPACES | We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the facility block. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing. We expect that our games rooms and other shared facilities will not be available to guests during the peak season.

HOLIDAY PROGRAM | We will be modifying our holiday program to ensure socially distant activities and minimal risk/contact activities

POOLS | We will be closing our pools to public access when on site guest numbers exceed 50% of our capacity and at other busy times, we would ask all guests to manage their social distancing and please adhere to the 1-hour time to ensure all our guests have an opportunity to enjoy our facilities.

RESPECT STAFF | We kindly ask that all guests holidaying at Athenree Hot Springs and Holiday Park show respect to all staff by following the guidelines set out in the COVID-19 Policy. We won’t tolerate abusive behaviour towards staff or deliberate non co-operation.


What to do if you are unwell during your stay?

Should you have any flu or Covid-19 symptoms during your stay, please phone reception on 07 863 5600 or outside office hours contact the Manager on 027 289 2522 immediately for further guidance.

Find out if you can travel

Please find the latest domestic travel information here.


Contact Us

Please contact us via email or phone our friendly reception if you require further information. 

See Also