Terms & Conditions

Payment Policy

A deposit of first nights (two nights in peak season) tariff per unit/site booked is required to confirm all reservations. The balance of accounts are payable on arrival. Payment must be made for the full time booked. No reductions/refunds for early departures or late arrivals. Peak rates, minimum site fees and minimum stays apply for the Christmas/New Year holiday periods and weekends. A deposit of two nights tariff is required during peak season.

Cancellation Policy

Bookings that are required to be cancelled will typically have the value of the cancelled booking held in credit provided sufficient notice is given, 2 weeks for low and shoulder season bookings and 6 weeks for peak season bookings. An administration fee of $25.00 per site (powered or non powered) or $50 per unit (self contained and cabins) will be applied to any cancelled booking. Deposits for bookings cancelled within the minimum notice period prior to arrival will not be refunded. Refunds may be considered in special circumstances when no alternate booking can be arranged.

Bookings for guests directly affected by Covid lockdowns and travel restrictions will have the full balance held in credit for a future booking. Our regular cancellation policy will apply for guests residing outside of Covid level restiction areas. Refunds will be available in some situations, such as organised events not being able to proceed due to level and travel restrictions, refunds will be processed on the first day of the original booking. Refunds may incur an administration fee depending on the situation.

Additional Information:
- Check in time is after 1:00pm for camp sites and 2:00pm for Accommodation, check out time is 10:00am.
- Please note: Infants 0-12mths and Children 1-14yrs.

Child Policy

Infants 0-12mths and Children 1-14yrs.

Dogs

Dogs - We offer limited dog friendly campsites by arrangement excluding peak season, school holidays and long weekends. Please advise at time of booking if you have a dog. We do have a dog policy that must be read by the dogs owner at the time of check in.

Other

Trailer and Boat parking available.

The web version of policies supercedes all printed versions.

COVID-19 POLICY

We continue to keep the safety and wellbeing of our customers and team members at the forefront of our thinking. We want to let you know more about what our park is doing in response to COVID-19.

Our Commitment

Rest assured, we are committed to the safety of all our guests, staff and visitors. We are committed to working with you to make any adjustments to your reservations, inline with the required NZ Government Covid-19 restrictions. If you cannot find the information you are looking for below, please email us for assistance at hotsprings@xtra.co.nz

Our standard terms and conditions apply and the following changes have been implemented.

Vaccination Certificate Requirements

As per government mandate for public pools you will require a Vaccine Pass to use our pools as of the 3rd December 2021.

FULL COVID-19 VACCINATION CERTIFICATE REQUIREMENTS FOR ALL GUESTS AGED 12 AND OVER, OR A NEGATIVE TEST RESULT 72 HRS WITHIN CHECK-IN FROM THE 24TH DECEMBER 2021 – 10TH FEBRUARY 2022

As per NZ Government policy for hospitality businesses, Athenree Hotsprings and Holiday Park Ltd, will be required to operate a no jab + no vaccination certificate or failure to provide negative test result, within 72 hours prior to check-in will result in a no stay policy for all guests, visitors, staff and contractors aged 12 years and over. This policy will apply to the peak season only at this time and will be reviewed as traffic light levels are adjusted.

The reservation holder is responsible to ensure all eligible guests in the booking are fully vaccinated and can provide the required proof of NZ Government Digital Vaccination Certificate prior to their stay.

Children under the age of 12 years old at the time of their visit will not be required to show proof of vaccination. If you are unable to get a vaccination for medical reasons, you will be required to show proof of your government approved exemption.

In addition to the health and safety risks, we respectfully ask you to understand that non-compliance of NZ Government Covid policy results in extensive fines for our business. Your honesty and co-operation will ensure that we can make the most of summer at the beach.

This requirement will be reviewed on the 10th January 2021 depending on Holiday Park capacity and government restrictions.

 

Proof of NZ Government Digital Vaccination Certificate

As of now the government is providing eligible New Zealanders with a NZ Government Digital Vaccination Certificate as proof of full vaccination. The Reservation Holder will be required to show this certificate for all eligible guests in your booking party.  Proof of full vaccination for all guests 12+ years must be sent 10 days prior to arrival date. This can also include proof from “my covid record” app.

Please be assured that all information provided will remain private and secure. Please note, at this stage, the purple card issued at the time of vaccination will not be accepted as proof.

 

COVID-19“No Vaccination” | Cancellations

We acknowledge that not everyone wishes to be vaccinated against Covid-19. However, in order to fully operate during peak season, Athenree Hotsprings and Holiday Park is bound by NZ Government legislation. If you are not vaccinated or are unable to provide a negative Covid-19 test result and you have a booking with us between the 24th December 2021 and 10th February 2022, please contact us and you will be entitled for a full cancellation refund. Cancellations will only be accepted via email.

 

COVID-19 Cancellation Policy due to travel restrictions

For existing Peak Season and Non-Peak Season bookings that cannot proceed due to NZ Government imposed Covid-19 domestic travel restrictions, we will be happy to credit the full amount to your account or alternatively we can provide a full refund. We kindly ask that you give us as much notice as possible of any cancellations.

1.     This supersedes the standard cancellation policy on the booking website and is applicable right up to the arrival date.

2.     This policy only comes into force when the NZ Government notifies of a travel restriction that affects your travel dates.

3.     If you change dates, the rates for the “new” period apply, so there may be a deficit or a credit. We can advise of any differences in price before you make any changes.

4.     Any credit is valid for 12 months from the date of issue and subject to availability.

5.     This does not cover an event cancellation or an unfavourable weather forecast!

 

SafetyMeasures

Please see the list of safety measures we will have in place. We ask that you kindly comply with these guidelines. Masks will be available to purchase at reception.

DIGITAL VACCINATION CERTIFICATES | Will be required between the 24th December 2021 – 10th February 2022 for all guests 12+ years.

CONTACTLESS CHECK-IN & CHECK-OUT | Contactless check-in and out can be requested so please advise us in advance.

CONTACTLESS PAYMENT | PayWave is available in our reception and shop.

QR CODE SCANNING | Scanning the QR code and registering all guests, and visitors on arrival at Athenree Hotsprings and Holiday Park is mandatory for contact tracing purposes.

MASK ETIQUETTE | Please comply with signage indicating mask usage. Mask usage is mandatory in the shop reception space, adults please make the purchasing decisions for your children and encourage children to wait outside the shop.

SOCIAL DISTANCING | Please follow requests for social distancing and mask-wearing as determined by the alert levels throughout the duration of your stay. Always be respectful of others around.

HAND HYGENE | Proper and frequent handwashing and the use of sanitisers will help combat the spread of any viruses. Please use hand sanitisers located around the public facilities.

GUEST ROOMS | We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with special attention paid to textiles and high-touch surfaces.

SHARED SPACES | We have increased the frequency of cleaning and disinfecting of our communal areas. High contact points and frequently used communal areas are disinfected several times a day. Disinfectant spray is available to all guests to use in the facility block. We kindly ask you to consider your fellow Park guests and our team by wearing a mask where you are unable to maintain 1-meter social distancing. We expect that our games rooms and other shared facilities will not be available to guests during the peak season.

HOLIDAY PROGRAM | We will be modifying our holiday program to ensure socially distant activities and minimal risk/contact activities

POOLS | We will be closing our pools to public access when on site guest numbers exceed 50% of our capacity and at other busy times, we would ask all guests to manage their social distancing and please adhere to the 1-hour time to ensure all our guests have an opportunity to enjoy our facilities.

RESPECT STAFF | We kindly ask that all guests holidaying at Athenree Hot Springs and Holiday Park show respect to all staff by following the guidelines set out in the COVID-19 Policy. We won’t tolerate abusive behaviour towards staff or deliberate non co-operation.

 

What to do if you are unwell during your stay?

Should you have any flu or Covid-19 symptoms during your stay, please phone reception on 07 863 5600 or outside office hours contact the Manager on 027 289 2522 immediately for further guidance.

Find out if you can travel

Please find the latest domestic travel information here.

 

Contact Us

Please contact us via email or phone our friendly reception if you require further information. 

See Also